The City's 311 Number

What is 3-1-1?

3-1-1 is an easy to remember, Citywide toll free number that provides immediate access to information and more than 1,500 City non-emergency services. Calls are answered 24 hours a day, 365 days a year by 3-1-1 agents who are trained to provide information or refer calls for service to the correct City agency the first time. In order to provide world class customer service, 3-1-1 is available:

In English
In Spanish
To the hearing or speech impaired
In more than 150 other languages through the use of language translation services.

3-1-1 agents process customer inquiries using the Citywide Services Directory (CSD) which provides accurate information for service requests suchas:

City services: garbage collection, bulky item pick-up, non-emergency police and fire, business permits, street maintenance, pothole repairs, etc.
City of Los Angeles office locations
City phone numbers
Public meeting schedules e.g. Council, committees, Neighborhood Councils etc.
Citywide events
General information for the City of Los Angeles

How Do I Access 3-1-1 Services?

From within the City Limits: Dial 3-1-1 from any wired telephone line or by Cingular wireless to connect with the 3-1-1 call center.

Calls from the greater Los Angeles area: Toll free, (866) 4-LA-CITY

Calls from outside the greater Los Angeles area: (213) 978-3231

The CSD is available to the public via the Internet at www.lacity.org and is searchable by easy to use keywords.